What Women Considers As A Good Auto Repair Shop

For women, there is always this feeling that they are treated differently especially to an industry where men are dominant particularly  in auto repair shops. All they want is to be treated equally, as men and women alike have the same concern when it comes to cars. They have the same car problems, they require the same solution and most of all they pay the same charges.

So what do women really have in mind when they say...this is a good auto repair shop. Listed below are their “concept” as to what a good auto repair shop should be.

1. A good auto repair shop is when you feel comfortable whenever you visit the place and that you are greeted with a warm welcome. Are the staff friendly? Do they attend to your needs immediately and explain the solution to you with clarity? Do they treat you with respect and address the problem directly? Do they have facilities to keep you busy and comfy while waiting for your vehicle to get fixed? Do they have a cozy and clean waiting room with magazines to keep yourself busy while waiting?  Do  they have clean restrooms with the woman in mind with extras? Do they have wifi?  If all these questions are answered with yes, then you can say that this is one good repair shop after all.

2. Awards and certificates are visible and hanged on their wall such as AAA, NARPRO, and Better Business Bureau to name a few. This will prove their worth to clients regarding their services, quality workmanship and possibly fair rate charges. In short they are auto repair shops that can be TRUSTED.

3. Aside from the certificates received by the company, they should have certificates and pictures of their technicians hanging on the wall like ASE. If they do, we are assured and confident that the technicians handling our car is skilled and qualified to do their job. Hence we can expect a quality output.

4. Repair shop owners must let you know about their warranty. It could be a warranty for workmanship or parts to assure us that they have addressed the problem and if ever there is a need for rework we can always bring the car back to them free of charge. However, rework is not what we should look forward to ,but having our car fixed at the first visit. With the complexity of these computer driven machines, education is  constant in keeping up with technology.  On rare occasions a second visit  does have happen to fine tune an issue.....It is always the desire of the repair facility to have you on your way with a fixed vehicle, motoring safely & generally the day of repair.

5. Auto repair shops can be messy because of some oil spills, dirt, water and other chemicals when fixing vehicles. But it doesn’t mean that it has to be messy all the time. A good repair shop always has strict policies regarding cleanliness and orderliness of the working area.

6. They must have a comfortable waiting area. They will feel comfortable, especially when there are newspapers or magazines to read, music to listen to or a television to watch the news or sports or other programs while waiting for their cars to be fixed. The availability of snack and beverages will surely be more welcomed. As long as they feel like they are treated special, customers would most likely be loyal to your shop.

7. Auto repair shops must have good and clean facilities to create a comfortable atmosphere for their business. These would attract the customers and they may even recommend your shop to their friends. Good and clean facilities will make a very good investment for your shop. Right investment is and will always be good for business. Taking care of their facility, assures that they will care for your vehicle with kid-gloves too.  

8. A playing area for kids may also be good to have,if the facility deems necessary with  it’s traffic of clients. Kids can be bored with music and television alone. They are normally playful and you would never want them in the waiting area running around and screaming. They might disturb other customers. A playing area for them to stay in makes for a more pleasant repair experience .

9. Most importantly, the restroom. A good auto repair shop should have clean and well maintained restrooms. People prefer a restroom with no bad odors or smell. It should also be complete with hand soaps, toilet paper and of course, water. For most people, the most important facility that should be maintained is the restroom.

It is always admirable for auto repair shops to extend care to their valued clients. Providing excellent facilities is tantamount to providing quality and effective car repair performance. There may be a lot of good repair shops out there, but nothing beats a repair shop that can provide the extra services such as a clean restroom, a cozy waiting area, a playroom for kids and friendly staff.

image source:  vinnyocc

                        Greg Neate

                        Jonathan Danker